Refund policy

MYROQ Return & Refund Policy

Each MYROQ item is made to order specifically for you. Because of this, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection. Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of receiving your order. Include your order number and clear photos showing the issue.

If the issue is confirmed, we will arrange an appropriate replacement or refund.

Lost Orders
If your package appears to be lost in transit, please contact us as soon as possible so we can investigate the shipment.

Incorrect Address
Customers are responsible for providing an accurate shipping address. If an incorrect or incomplete address causes an order to be returned or requires reshipping, additional shipping charges may apply.

Cancellations
Contact us as soon as possible if you need to cancel or change an order. Because orders may enter production quickly, we cannot guarantee changes or cancellations once fulfillment has started.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.