MYROQ FAQ
How long does shipping take?
Standard shipping to Canada is estimated at 7–14 business days. Delivery times can vary because each item is made to order and carrier delays can happen.
How much is shipping?
Shipping is calculated at checkout. Our current standard Canada shipping rate is about C$7.97.
Where is my order made?
MYROQ products are produced and fulfilled through our production partner after an order is placed.
Can I change or cancel my order?
Contact us as soon as possible at myroq.store@gmail.com. We cannot guarantee changes or cancellations once production has started.
Can I return or exchange an item?
Because MYROQ products are made to order, we generally do not accept returns for change of mind, wrong size selection, or wrong color selection. If your order arrives damaged, defective, misprinted, or incorrect, contact us and we’ll help.
How do I choose the right size?
Use the size guide shown on each product page before ordering.
How do I track my order?
When tracking is available, you’ll receive tracking information by email after your order ships.
What if I entered the wrong shipping address?
Contact us immediately. If the order has already entered fulfillment, we may not be able to change it.
How can I contact MYROQ?
Email us at myroq.store@gmail.com. We aim to reply within 1–2 business days.